1. Introduction
MOVE (hereinafter "MOVE," "we," "our," or "the Company") is committed to protecting the privacy and security of the personal information of our customers, users, and visitors to the moveyow.com website.
This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our electric mobility services and visit our website.
2. Information We Collect
We may collect the following types of information:
2.1 Information you provide to us
- Full name and contact details (email, phone)
- Company name and job title
- Commercial information related to your business
- Inquiries and communications you send us
- Billing and payment information (processed through secure third parties)
2.2 Information collected automatically
- IP address and approximate geographic location
- Browser and device type
- Pages visited and browsing time
- Cookies and similar technologies (as described in our Cookie Policy)
3. Use of Information
We use your personal information to:
- Process and respond to your information and quote requests
- Provide our electric mobility services (purchase, leasing, Fleet as a Service / Rental (FaaS))
- Communicate with you about our products and services
- Improve our website and user experience
- Comply with legal and regulatory obligations
- Send relevant commercial information (with your prior consent)
- Analyze the use of our services in order to improve them
4. Information Sharing
MOVE does not sell, rent, or share your personal information with third parties, except in the following circumstances:
- Service providers: We share information with providers that help us operate our business (payment processing, hosting, analytics)
- Legal requirements: Where necessary to comply with laws, regulations, or legal proceedings
- Protection of rights: To protect our rights, property, or safety, or those of our customers
- Business partners: With your explicit consent for specific purposes
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- Encryption of data in transit and at rest
- Strict access controls
- Continuous security monitoring
- Regular staff training on privacy and security
6. Your Rights
Depending on your location (Mexico, Colombia, or another jurisdiction), you have the right to:
- Access: Request a copy of your personal information
- Rectification: Correct inaccurate or incomplete information
- Cancellation: Request the deletion of your personal information
- Objection: Object to the processing of your personal data
- Portability: Receive your data in a structured, readable format
- Withdrawal of consent: Withdraw your consent at any time
To exercise these rights, contact us at: ventas@moveyow.com
7. International Transfers
MOVE operates in Mexico and Colombia. Your information may be processed in either of these countries. We ensure that any data transfer complies with applicable data protection laws.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. The criteria for determining the retention period include the nature of the data, the purpose of the processing, and applicable legal requirements.
9. Cookies and Similar Technologies
We use cookies and similar technologies to improve your experience on our website. You can configure your browser to reject cookies, although this may affect site functionality. For more information, see our Cookie Policy.
10. Children's Privacy
Our services are intended for companies and professionals. We do not knowingly collect information from minors under 18. If we discover that we have collected information from a minor, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this policy regularly to stay informed about how we protect your information.
12. Contact
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, contact us:
13. Applicable Law
This Privacy Policy is governed by:
- Mexico: Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP, the Federal Law on the Protection of Personal Data Held by Private Parties)
- Colombia: Ley 1581 de 2012 (the Personal Data Protection Law) and Decreto 1377 de 2013
- Other laws applicable in your jurisdiction